Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:
- Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
- Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
- Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.
- Personalization: Using the customer’s name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.
DESCRIPTION:
This training will benefit anyone who is presently working as a Customer Service Officer/ Client Relationship Management Officer or Individual who will like to have a good grasp of basic concepts of customer service and essential factors of effective customer service techniques and practices.
OUTCOME / BENEFIT:
- The training will help develop different skill sets which are essential for those working in customer service.
- Participants will not only develop better communication skills and problem-solving abilities but will also learn how to manage human relations more effectively.
- You will be aware of the do’s and don’ts when dealing with customers, and the benefits of providing great customer service.
- Know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business.
- It will serve as a complete toolkit for all individuals who desire to build a career in customer service relations and client relationship management.
- Essential skills needed to improve customer satisfaction and loyalty which will help the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.
- Good listening skills and questioning techniques that can shorten the interaction time with customers, This will enable the customer service professional to serve more customers in less time yet leaving each client satisfied.
TRAINING FEE: 50,000NGN
VENUE: 2nd Floor Krestal Laurel Building, 376 Ikorodu road Maryland, Lagos.
DATE: 26th – 28th, February 2018.
TIME: 10:00AM – 3:00PM
